Oleg, thank you for the feedback left. The site has an updated information about the pledge in the amount of 2 000 rubles in case of loss of keys, damage to property and smoking in the apartment. The deposit is returned when the guest leaves.
I think it necessary to make your comment clear . The apartment is located in the center of Rostov-on-Don. It is logical that you need to use transport to move around the city even in the centre, travelling on your feet needs some effort. The bed and the sofa are in one room and staying in front of each other in different parts of the room . The apartment has got only one living room (you knew it).In the kitchen at your disposal, being not only a microwave oven, stove, kettle and refrigerator in good condition. And also - an oven, three pots (large, medium and small), two frying pans, a cutting board, a glass bowl for cooking dishes, six plates for the first dishes and six for the second, 5 plates for dessert dishes, 6 bowls for desserts and Sauces, 12 glasses for drinks, 10 wine glasses and cups ; Spoons, forks, knives and teaspoons for 6 people, two knives and one set of cooking utensils for cooking, a corkscrew. If the above is not enough, it is not necessary to bother your friends - just call your hostess as you did when you couldn’t turn on the TV. With you I'm always on the feedback: you asked for 2 sets of keys for the apartment - you were given them: asked for another towel (in the bathroom there were 6 towels for 3 guests) - you were also kindly provided.
Now about booking and flexible scheduling of check-in. Standard hours – 2 PM, check-out – 12 AM. The day of residence is the time from 2 PM on the day of arrival and until 12 AM the next day.
I give my guests the possibility of settling in as agreed with both parts. There is no additional charge for early check-in.
Your check-in was agreed on 02.06.2017 at 11 AM. The actual took place about one o'clock in the afternoon. Departure was agreed on 11.06.2017 at 6.15 in the morning.
Without prejudice to your interests, I agreed to book 11/06/2017 from 11 AM.
In the following way. Without warning before, you decided to postpone your departure at 7 PM.
You were offered options:
1. Stay on a visit until 1 PM at no extra charge (following for guests were moved to transfer the time of arrival).
2. Staying on a visit until 7 PM, respectively, paying 2,000 rubles. Late check out is not free accommodation.
Oleg, I thank you again for your feedback. It is very useful for me. Hope that I made an objective comment about the happened situation.