Hi Andy, I am truly sorry you had such an unpleasant stay. In terms of cleanliness & personal hygiene, I am genuinely confused. I have an external cleaner that sorts out the apartment, including the washing of all linen, prior to arrival. I concede that the sheet had a stain, but it was one from a felt tip pen which I have been unable to remove, however there are certainly no bugs in the bed as myself or any other guest have never received any bites of the kind you mention. With regards to the ants, Hong Kong has a tropical climate and if food is left out in the sink (as strongly advised against in the house manual) then unfortunately they become a problem. Finally my home is in the middle of the city and of course absolute silence is relative. The automobile shops do not work into the night, which is often the primary cause for noise concern. I wish you the best in your future travels - again, I really am sorry you didn't enjoy your stay, but hope you can appreciate that what you have reported is wholly misleading.