The homeowner does have dogs, you are correct. However, they do not rent this home as pet friendly as they do not want other dogs in their home. That is their prerogative. There were screens on the windows previously, we will look into why they were removed. Your concerns will be given to the homeowner as well and your suggestions regarding updates. They have been working on updating the home. We strive to provide a beach house that everyone can enjoy, that being said, everyone's expectations vary. We have experienced some wonderful guests that have truly enjoyed this laid back home, we are saddened this was not the case with Amy's visit.