Thank you for your extensive and honest review.
Apartment in which you've been allocated is on the top floor and it is indeed recommended the most by majority of our fellow travelers and friends.
We are glad to read that you appreciated 'welcome pack' of water, bottle of wine etc.
Just wanted to put attention on how to avoid 114 total steps by 2/3... Choosing the upper route is a bit longer, but the walk is more pleasant since there are no stairs on the main street that leads from and to the Old City. Guests can alternate between upper and lower street, but we always recommend which route to take, depending on circumstances and guests' preferences.
Thank you for mentioning the the AC, kitchen's equipment and beach towels; we always make our efforts to enable our guests as pleasant stay as possible. Bathroom light bulb is replaced with brighter one, and there are additional lights that can be switched on in case of need. We figured that shampoo/conditioner/soap are essentials and are provided in all our apartments (refills possible if necessary).
I am sorry to hear that the cleanliness level was not met, and we will make sure this won't happen again.
Gallery is very interesting and can be challenging for people in decent years of age. I made sure to write this in the description and by providing the floor plans in photos section.
Thank you once again for your time and efforts put into writing this review. It will help us to improve level of service we provide for all future travelers.
Wish you well in your future endeavors!