Hi Sue. Thanks for staying with us, and we're glad you enjoyed yourselves overall. I know that you had reached out a couple of times for guidance with operating the FireTV, so I regret that you didn't also mention your dissatisfaction with the couple of things that you wrote in your review and given us the chance to make them right for you.
The Bunkhouse should be stocked with all the kitchenware essentials you'd need for carving steak, and we apologize that some of what you were expecting to be there was missing. There is, or should be, both a carving knife and cutting board. And, I do know that there is a cutting block of steak knives on the counter that the housekeeper definitely does account for before guests arrive, so hopefully, you were able to at least use those.
The hot tub gets balanced and treated before each guests arrive. We realize that different people have different expectations of acceptable water clarity, but had we been notified, in this case or with the cutlery, we would have come by or sent someone by to address these things until you were completely satisfied.