Thanks for the review Mohammad. I guess it would also be worth mentioning that you checked in early than the agreed time and hence it also gave us little time to do thorough cleaning. Unfortunately I agree that our regular cleaner didn't turn up that day and we had to arrange an alternate one, which took care of the cleaning as the other guest had also checked out just before you arrived for which my caretaker apologised too. Also, please note that we do the cleaning on a day to day basis and we maintain the highest levels of hygiene. Your case was a one off case wherein unfortunately our regular cleaner didn't turn up but we arranged an alternate which took a little time. Also, when you mention entire flat it isn't true as there were a few spots which were unclean and NOT the whole apartment.