Mr. Vimalraj stayed with us for a month. We initially opposed the guest's cooking food inside the room as the house rules were set a priory and did not allow it. The guest was little dissatisfied because there was no TV and AC in the room. Again, we reiterated that we clearly mentioned in our ad that the room did not have these facilities. The guest then wanted us to cancel the booking after a week of his check-in because his office was far away from our house. We did not want to unwelcome any of our guests and so we did not like the idea of host cancelling the booking. Besides, it is not like we shifted the house to some other locality after his check-in, the guest knew the exact location of the house (we had communicated the address before his arrival) and a simple (Hidden by Airbnb) map check could have estimated the correct distance from his office. Hence we resented the idea of cancelling from our part and I guess this was not well taken by the guest. There was power cut for a day from Municipal board (BBMP) due to heavy rain that lashed Bengaluru during his stay. As a result the guest complained of denying him the basic necessity like fan and light for a day. While this was unfortunate and mistake of municipality, we however, apologised for it and went a step ahead and refunded him a day's rent in cash on the last day of his stay. We have now fixed this problem by installing UPS to this room which can provide electricity to run 2 light bulbs,1 fan and the internet-modem for up to 24 hours in case there is a power cut. During the entire month we tried our best to make the stay of the guest as comfortable as possible. I just guess that he was looking more for a 'hotel experience' rather than homely environment which serves home-made breakfast and strives to make the stay of guests as smooth as possible.