Thank you for your feedback Chloe, I think you were referring to the pool area that is under construction. It is closed and boarded up with debris but I directed you to the pool that is displayed on the listing and you insisted on going to the wrong one after my directions to not go there since it's closed. I did explain to you that the dryer was broken by the last guest. Unfortunately they did not notify me of this. Also the last guest had dropped items down the drain and even though my tech went to unclog it before you arrived, the items only got jammed deeper. But since you never notified me of this problem at all, it wasn’t until you checked out that it was repaired. You actually waited until he left to let me know. I would have had the tech take care of it the same day he went to fix the dryer but you told me you didnt want to get it fixed that you were fine with the other bathroom and you didn't tell me on purpose. One of the rules is to allow maintenance to fix any unforeseeable problems that may arise so that you are not uncomfortable. Please understand that you are not booking a hotel where there are 100s of employees attending the location. You are booking someone's home...You may understand that in most cases you have to wait 24hrs or an appointment to repair things. But it makes it impossible if access is not allowed. I know you understand that you cannot expect services offered by a hotel, like room service, if you are not booking a hotel. Communication on arrival time was requested multiple times and your reply was “we are arriving late” 4:00pm is on time not late. Because you said that, cleaning for the unit was scheduled to be competed 30mins after 4:00pm but unfortunately you arrived before 4:00pm not late but early! At the end of the day the place was clean, the dryer repaired, the pool was open and functioning ( you went to the closed Pool) I would have repaired the bathtub if I would have know about it, but you chose not to let me know. I would address the rest of your message but I couldn’t follow your sentence structure or incoherent thoughts about the rules. :-(