Obviously Ioannis and his family expected to stay in a house different from the one we offer. We cannot but be sorry that the house was not a good match for them.
Secret Exanthia is a traditional house, located in an old part of the village, meaning that it does not offer the characteristics of a modern building and modern urban planning.
The street leading to the house and the parking are indeed narrow, as mentioned in the description and when needed, an alternative parking spot is provided, as it was in this case. However, we will give more emphasis to the parking issue in the description.
The house being old and traditional, the ceiling is about 2,30m high. The ground floor ceiling and the floor of the top floor are made of wood with whatever this involves. On the other hand, it gives character to this house.
The stairs are steep (as shown on the pictures), which is the reason why the house is characterised as not suitable for small children. This is something that we point out in the communication prior to booking. So did we in this case.
The top-floor WC is small but one can always use the main bathroom on the ground floor which is normal size.
Regarding the beds, the mattresses are "orthopedic", which usually means that they are firm.
We do not provide air conditioning (as mentioned in the amenities). The place is cool when the windows are left open at night.
For breakfast, we offer filter, greek, instant coffee, cocoa, several blends of tea and sugar along with a range of homemade jams and french-style "gelees", made with the fruit juice. So they may be watery. What we provide is mentioned in details.
Last but not least, we tried to be helpful with your requests. We only had one plug-in mosquito killer and tablets and not three. You agreed to buy additional. We could not help when you requested a fan at 23.05 at night because it was very late, as we explained on the phone. However, it was delivered to you the next day. Would we have known in the morning, we would have provided it same day.
Again, we are very sorry that you didn't enjoy your stay and of course we will pass the message to Ourania.
Kostas and Dominique