I am sorry for the bad experience, however, I have to say that it is not true that the TV didn't work. At the beginning of the stay, I explained to the guests how does the TV work because it is a huge package with over 500 channels and there are 2 remotes, one for the modem and one for the TV. The kettle is not included in the offer on the page, however, we would have provided the kettle had the guests asked for it. The lights were temporarily out of order in the bathroom, but a replacement was provided and eventually there was light in the bathroom. There were two lamps in the bedroom. There was hot water in the whole apartment all the time and the water heater was on during the stay. The kitchen utensils are washed after every guest who leaves the apartment, however, the apartment was in bad shape after the guests left, and a huge stain on the sofa pillow was found. It was necessary to take the pillow to the dry cleaning.