Wow. If this guest had taken the time to read the listing description he would have avoided being disappointed by false expectations and potentially costing us our Superhost status. Per the listing "Our guest suite has its own private interior entrance and consists of a bedroom, sitting room, private full bath and small hallway. We only host one reservation at a time so there are no other guests". No part of the suite is shared with anyone, and all the doors lock, so how is it not private? Because we live here and were at home? Perhaps he thought he was renting the entire house? Listed in the "NOT INCLUDED " amenities section, is air conditioning, kitchen, and private entrance - clearly stated. In the "HOUSE RULES" section, it states "We do not permit guest cooking in the kitchen due to previous mishaps with our equipment"; clearly stated. We have never had any guest (nor family or friend) state that the house smelled of mold, or of any odor, and I refute that statement. In private feedback this guest also criticized: the lack of privacy in the hot tub area (listing states the tub is outside on the deck with a view over the hills, self-explanatory); and that our "junk was everywhere in the suite" (there is a computer, guest manual, AirBnB Magazines, a bookcase with books, kleenex dispensers, a luggage rack... things placed intentionally for guests' use and enjoyment that he apparently considers 'junk'); and faulted his arrival experience (he arrived late and I was hanging laundry on the clothesline). He could have simply told us "I'm sorry, I didn't read the listing and this is not what we expected and want", and we would have at least given him a partial refund; instead they left (passing us and smiling) and we waited at home for 2 days expecting them to return or reply to our emails, never hearing from them until the review. He had no prior reviews so that was my mistake for giving him a chance.