We advertise three queen and six twin beds ... If people can't double up, they bring their own or they have slept on our comfy couches, house was left open for guests and I informed them and helped them through several texts, we do usually have service but time warner was under repair, can't help that, but I have two amplifiers and free wifi for the guests as well as a land line to call . Usually people come to us for service, I apologize but can't understand what happened! In this country house we even leave out keys in our cars and Windows /doors open at all times , we do have keys upon request and you can always lick valuable items in your car and take your key out of it if you are worried. I am always available by text, email, house phone (especially text). We live in a separate section of this 10,000 square foot house...please read the ad again , your area was 4700 square feet , lots of space for privacy . You sounded like you had a great time, I'm so sorry if you did not. But, thank you for your feedback and ideas that we could improve upon.