Thank you for your feedback. I was confused about the laundry, as I know that Yudy and Adiela try to help our guests with laundry whenever possible, even though we do not charge extra-however it is not always possible, as the last day you were here, the electricity was out and she was not able to wash your clothes. Also, for future guests to know, you must bring your laundry to her or Adiela, or leave it in the laundry basket in the closet. We do not offer turn-down service at night, and never have, so I am confused about that. I am sorry that you were disappointed, but Yudy does try to accomodate our guests as much as possible. We do aspire to become a "hotel", though right now we are a small family with one cabana and one studio apartment to rent.