You gave us a 1 star review across the board . This is very extrem,considering that we usually get 5 star ratings from all our guests .
Since you do not speak english ,it was impossible to communicate with you .
Our driver picks up our guests from the airport with their name written on a board . You never responded when I asked you to give us the english translation for your Korean name . You also did not confirm your arrival time ,which was not clearly given to us . So in reality ,my driver was at the airport on time ,you just did not see your name written in Korean ,but a (Hidden by Airbnb) translation of it ..Luckily my driver met you anyway and took you to our villa without any delay .
Airbnb is not a hotel chain and therefore we do not change bed linens and towels on a daily basis unless a guest requests it . You did receive new linens and towels daily .
There were no leftover foods from previous guests in the refrigerator . Those items were bought for your complimentary breakfast that we provide for our guests on their first morning .
We do not have a water purifier .The black device in the kitchen is a water dispenser of freshly purchased bulk mineral water that we provide for our guests at no cost .
Our tropical villa has an open style living , dining, lounge and kitchen area . It is exposed to the elements,humidity , wind , salt and insects. Hence we provide cleaning of the villa for 3 hours every single day .
My housekeeper works for you from 9 am until 12 pm every day free of charge and my driver is available at extra cost to drive you wherever you would like to go in Bali .
However my staff is not available to answer phone calls all day long or give directions to a driver you hired privately ,especially not late at night,unless there is an emergency regarding the villa .
Occasional noise in the neighborhood is nothing I can control as a host ,especially not in the most populated tourist area of Bali .,where you booked our villa
Last not least, airbnb is using a wide angle to professionally photograph their customers villas ,nothing unusual for advertising purposes of villas worldwide .