The staff are truly wonderful—kind, helpful, and welcoming. They made us feel like part of their family, and we’re very grateful for that.

We did, however, experience two significant issues. The first was the air-conditioning policy. It began as all-inclusive, but halfway through our stay it was changed to a 15,000-baht limit, then later reduced again to 10,000 and 5,000 baht without clear agreement. I understand electricity costs are high, but these changes created confusion and discomfort, as the rooms are difficult to use without proper cooling.

The second issue was with the no-smoking policy. A neighbor smoked cigarettes and marijuana continuously in his room, and the smell became unbearable in ours. The 2,000-baht fine didn’t deter him, and the police eventually had to intervene. Stronger enforcement—such as eviction after repeated violations—would help greatly.

Overall, the staff and property are excellent, but clearer, consistent policies would make this place perfect.