This listing was disappointing despite being functional. The apartment was clean except for the pool, which also lacked water. The kitchen sink also lacked water, making it inconvenient.

The host was very unresponsive, offering short, unhelpful replies hours later. Adding to the confusion, the host used the name and logo of the apartment complex, but the reception staff didn’t know who they were and suggested it was just a random host misusing their brand.

The location is good, and the complex is impressive, with excellent staff and facilities. I eventually got refunded for the waterless pool, but the price still felt high, even without any issues.

Thanks to the complex and its reception staff, I enjoyed my stay. However, due to poor communication and misrepresentation, I recommend avoiding this host’s listings and contacting The _actual_ Waves Tulum directly instead.

No geral foi uma boa estadia. O hotel conta com boa estrutura e bom atendimento dos funcionários. Tivemos problema com o funcionamento da nossa banheira, que é um inconveniente. No entanto, o hotel se ofereceu para trocar o quarto. A localização não é muito central e o GPS pode indicar passagem por ruas ruins eventualmente. Mesmo assim, no geral é uma hospedagem que recomendo e que voltaríamos. Vale muito a pena.

Very good!

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