The host was quick to respond to questions. We had a few things needing attention. The address in AirBnB is different than the actual address by 2 blocks. She said it’s due to the wrong map PIN on the website which was unsettling. We did not get our automated check-in info. When I contacted her the morning of our arrival, she sent it out directly to us. The apt was very clean with comfortable beds & nice. Unfortunately, the hot water in the shower was an issue. When notified, she immediately had someone turn up the water heater but the issue was the shower fixture. When we told her again, she was unable to send out a plumber due to an unexpected personal situation she was experiencing & offered a refund if we wanted to leave. There was no way we could get a reasonably priced hotel for the last few days so we stayed but had to send another reminder and it was fixed our last night. It was a lot of lukewarm to cold showers. The cleaner was lovely and helped with luggage up the stairs.