This was a second trip to New York in 3 weeks.
Our check in was really disappointing. When I asked when way our room was facing, I was told that we were air BnB and our booking was for a standard room. We were made to feel like we were “bargain basement “.
When we arrived in the room, it was clean and averagely decorated. This was the smallest, most expensive room and the view was a dark service area with a view of pipes. We left the curtains closed.
There was no kettle or tea service in the room.
The shower leaked.
The best thing was the roof top bar and gym.
On check out there were 2 other couples complaining
When asked how our room was, I told her that we were very disappointed. She looked at our room number and agreed that it wasn’t great. Apparently if we had come down and complained, they would have moved us…I did feel that she heard our issue and wish we had met her earlier in our stay
We would not return